> For the complete documentation index, see [llms.txt](https://docs.voltmasters.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.voltmasters.io/trouble-shooting/external-signal.md). # Overview Welcome to the troubleshooting section of the EMS platform. This knowledge base is designed to help users, installers, and administrators analyze and resolve common faults, configuration issues, and communication problems. The topics are divided into different categories, so you can quickly find the relevant information. Each section includes focused explanations, diagnostic steps, and recommended solutions to help maintain the availability and performance of your energy system. ### [Data logging & analysis](/trouble-shooting/external-signal/data-logging-and-analysis.md) Help with missing measurement data, abnormal values, reporting issues, and the processing of historical data within the platform. ### [Device communication](/trouble-shooting/external-signal/device-communication.md) Diagnostic guidance for communication issues between the EMS and connected devices, such as energy meters, inverters, battery systems, and charging infrastructure. ### [Device identification](/trouble-shooting/external-signal/device-identification.md) Guidance for identifying and registering devices, including network identification, hardware recognition, and addressing-related issues. ### [Energy management & control](/trouble-shooting/external-signal/energy-management-and-control.md) Information about energy control strategies, power control, optimization strategies, and the control of connected energy assets. ### [Energy prices & market data](/trouble-shooting/external-signal/energy-prices-and-market-data.md) Information about dynamic energy prices, market data sources, and the processing of tariff information within the EMS. ### [Network & connectivity](/trouble-shooting/external-signal/network-and-connectivity.md) Solutions for network-related issues, including internet connections, local networks, firewall configurations, and remote access. ### [Platform management](/trouble-shooting/external-signal/platform-management.md) Documentation related to user management, access rights, account settings, dashboards, and general functionality within the EMS portal. ### [Software & updates](/trouble-shooting/external-signal/software-and-updates.md) Documentation about software versions, firmware updates, release information, and compatibility between different EMS components. ### [System configuration](/trouble-shooting/external-signal/system-configuration.md) Support for configuring sites, assets, settings, automations, and other system parameters that affect how the EMS operates. ### [System integrations](/trouble-shooting/external-signal/system-integrations.md) Support for connections with external platforms, API integrations, cloud connections, and other third-party solutions. *** #### Request support If the issue cannot be resolved using the available documentation, contact our support team. To speed up handling, include the following information: * A clear description of the issue * Any error messages or log files * Screenshots or additional diagnostic information * The current software and/or firmware version * The serial number of the affected device Providing this information in advance helps our support team analyze the issue faster and offer more targeted support. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.voltmasters.io/trouble-shooting/external-signal.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.