Subscription & Billing

Under Subscription, accessible via the project menu for accounts with the appropriate permissions, you can manage the Voltmasters subscription for this project and view your invoice history.

Voltmasters EMS: subscription & billing

Frequently asked questions

No active subscription

If your project shows a message indicating that there is no active subscription, no Voltmasters subscription has yet been linked to your environment. Follow the steps below to activate one.

If you believe a subscription should already be active, contact Voltmasters Support. It is possible that a subscription exists on the back end but has not yet been linked to your project.

How do I activate a subscription?

If your account has permission to activate a subscription:

1. Navigate to Subscription or Pricing / Activate within the project.

2. Follow the on-screen steps to select and activate a plan.

If the option is not visible or you receive an error, your account may not have the required permissions. Contact Voltmasters Support for assistance.

How does billing work?

Invoices are generated and stored under Billing history within the Subscription section. Payment is processed according to the terms agreed in your contract with Voltmasters, either by bank transfer or by direct debit.

What does price per kW mean?

Some subscription products are priced per installed kilowatt of a specific component (for example, per kW of battery capacity). The on-screen wizard explains what to enter for the chosen product.

Where is the invoice sent?

Invoices are sent to the email address and postal address stored under Billing details in the subscription settings. Make sure these details are up to date to ensure you receive your invoices correctly.

Can I view prices and invoice amounts?

With access to the subscription and billing screen, you can view your invoices and the amounts stated on them. What is visible depends on the permissions assigned to your account.

Why do I need to enter my bank account number?

Your bank account number is required for payment by direct debit or, where applicable, for outgoing transfers, in accordance with the payment terms agreed in your contract with Voltmasters.