Incident Management
Incident overview
The Incidents page lists all active and historical incidents for the project. Each entry shows the project, device, incident type and a description. Use the filters to focus on unresolved issues or to search the incident history.
Project-specific incidents can also be accessed via the Incidents tab within a project.
Frequently asked questions
Which incidents trigger a notification?
Almost all incidents appear in your incident list, including faults, warnings and informational alerts for devices, the EMS controller and grid limits.
Email notifications are bundled and delivered for incidents of type Warning or Critical:
A first email is sent once the incident has been open for at least five minutes (not yet resolved and not previously included in a bundle).
A follow-up email may be sent approximately twelve hours after the incident began, if it is still open at that time.
How long before a notification is sent?
Email (Warning or Critical incidents)
After the incident has been open for at least 5 minutes
Email follow-up
Approximately 12 hours after the start of the incident, if still unresolved
How do I configure notification recipients?
Under Settings → Incident Rules, you can control which users receive notifications for this project.
Navigate to Settings → Incident Rules.
You will see a list of users associated with the project.
Toggle the switch next to a user's name to on to enable email and portal notifications for that user.
Toggle it off to stop sending notifications to that user.
This configuration is per project; changes here only affect notifications for the current project.
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