> For the complete documentation index, see [llms.txt](https://docs.voltmasters.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.voltmasters.io/voltmasters-platform/9.-incident-management.md).

# Incident Management

### Incident overview

The **Incidents** page lists all active and historical incidents for the project. Each entry shows the project, device, incident type and a description. Use the filters to focus on unresolved issues or to search the incident history.

Project-specific incidents can also be accessed via the **Incidents** tab within a project.

### Frequently asked questions

<details>

<summary><strong>Which incidents trigger a notification?</strong></summary>

Almost all incidents appear in your incident list, including faults, warnings and informational alerts for devices, the EMS controller and grid limits.

**Email notifications** are bundled and delivered for incidents of type *Warning* or *Critical*:

* A first email is sent once the incident has been open for **at least five minutes** (not yet resolved and not previously included in a bundle).
* A follow-up email may be sent approximately **twelve hours** after the incident began, if it is still open at that time.

</details>

<details>

<summary><strong>How long before a notification is sent?</strong></summary>

| Notification channel                  | Timing                                                                      |
| ------------------------------------- | --------------------------------------------------------------------------- |
| Email (Warning or Critical incidents) | After the incident has been open for at least 5 minutes                     |
| Email follow-up                       | Approximately 12 hours after the start of the incident, if still unresolved |

</details>

<details>

<summary><strong>How do I configure notification recipients?</strong></summary>

Under **Settings → Incident Rules**, you can control which users receive notifications for this project.

1. Navigate to **Settings → Incident Rules**.
2. You will see a list of users associated with the project.
3. Toggle the switch next to a user's name to **on** to enable email and portal notifications for that user.
4. Toggle it **off** to stop sending notifications to that user.

This configuration is per project; changes here only affect notifications for the current project.

</details>

<figure><img src="/files/ysTHBZ6HK7AOUeUHINKa" alt="Voltmasters EMS: Incident rules"><figcaption><p>Voltmasters EMS: incident management</p></figcaption></figure>


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